The Data Protection Act puts obligations on users of personal information and lays down the principles for its use. One principle states that information has to be processed fairly and lawfully.
This means that you're entitled to know how we intend to use any information you provide. You can then decide whether you would want us to have that information. You can learn more about our obligations under this act by following this link www.dataprotection.gov.uk
To provide the highest level of service we need accurate information. You can help by telling us when your circumstances change, by telephone, post or email.
How we use your personal information
Our main use of your personal information is to help you in your application for a financial product we offer. We may get some details elsewhere e.g. credit reference agencies.
Occasionally, we may contact you by letter, telephone or email to tell you about other products and services that we think may interest you. We will ask you to sign an authority agreeing to this. If at a later stage you no longer want to be contacted please write to us at the following address:
Bluetulip
Money
Morland House
Eastern Road
Romford
Essex
RM1 3PJ
Unless you have given us consent, we won't provide information about you to other companies to use for their own marketing purposes.
Occasionally regulatory review bodies may audit a sample of our customer records to assess our compliance with regulations. Whenever this happens, strict confidentially conditions are always imposed.
Under the Data Protection Act you've the right to access the information we hold about you on our records. The Act allows us to charge a £10 fee for this service. If anything is inaccurate or incorrect, please let us know and we'll correct it.
If you don't want to receive unsolicited mail from other companies, you can prevent this by registering with the Mail Preference Service. In addition the Telephone and Fax Preference Services enable you to object to you receiving unsolicited marketing calls or faxes from other companies. To register, simply telephone the appropriate number below:
Mailing Preference Service: 0207 291 3310
Telephone Preference Service: 0207 291 3320
Fax Preference Service: 0207 291 3330
For more details about all three preference services, please see the Direct Marketing Associations website at: www.dma.org.uk
Website and email
If you email us, or give us your email address, we'll keep a record of it. We may use it to contact you occasionally about our products and services, unless you ask us not do so. We won't give your email to address to any unauthorised third parties.
Should you decide to send us email, please remember that messages sent over the internet aren't secure. You may, therefore, want to think carefully before including anything confidential. We'll respect the confidentiality of your information and will limit the content of any email we create to reflect the security limitations that currently exist within the internet environment. Please therefore give us your full name and address so we can write to you with a response.
When you visit our website, a certain amount of information may be kept regarding the "event" to help us to understand the profile of our visitors. The information retained includes the IP address and/or the domain name of the visitors. Cookies may be used to personalise your visit to this site.
Complaints
If you wish to make a complaint, please write to the
Compliance Manager, Bluetulip Money, Morland House, Romford, Essex, RM1 3PJ
If your problem is unresolved, we will be happy to advise you of the appropriate course of action. This may be to take your complaint to a regulatory body. The right body to contact will vary depending on the product or service.
Credit referencing
If you apply for a loan or mortgage we will perform a search with a credit reference agency. The agency will keep a record of the search.
When applying for a loan or mortgage we may search public records, such as the Electoral Roll, that are available from credit reference agencies to help us verify your identity.
Associations linking your financial records may be created on credit reference agency records when you apply for a loan or mortgage in joint names. Your financial records, and those of anyone financially associated with you, may be considered in any future applications you make.
You have the right to apply to the credit reference agencies for a copy of your credit file. If there is anything incorrect on your file, you have the right to ask the agency to add a notice of correction.
We use Equifax PLC and / or Experian Limited for our credit referencing. Their contact details are as follows:
Experian Ltd
Customer Help Service
PO Box 8000
Nottingham
NG1 5GX
www.experian.co.uk
If you've been refused credit you can get advice from your local Trading Standards department, Citizens Advice Bureau or Consumer Advice Centre, or through the agencies websites. The Information Commissioner also produces a useful leaflet entitled “No Credit”? You can obtain a free copy from the Information Commissioners website at HYPERLINK "http://www.inforamtioncommissoner.gov.uk/" www.informationcommissoner.gov.uk or by telephoning 0270 600 8100.
Anti-money laundering and statutory requirements
To comply with the anti-money laundering regulations, and to help stop criminals using financial products or services to launder money, there are times when we need to confirm (or reconfirm) the name and the address of our customers. We may need to do this whether you are applying to be a new customer or have been one for some time.
Some acts of parliament make us to disclose information about our customers to certain bodies with statutory powers.
Responsibility for customer confidentially
All our employees are personally responsible for maintaining client confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
If you think your confidentiality has been broken please write to:
Bluetulip
Money
The Compliance Manager
Morland House
Eastern Road
Romford
Essex
RM1 3PJ
Business Customers
The Data Protection Act does not generally apply to companies but it does cover sole traders. When we receive an application from such a business we may perform a search with a credit reference agency on the individual company directors or partners.
Telephone calls
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards.
Conversations may also be monitored for staff training purposes.
Assured Advances Limited
Registered No. 5091727
Consumer Credit Act LIcense No. 597264
Data Protection Act No. Z9759847
Bluetulip Money is a trading style at Assured Advances Ltd
